Customer Care
REFUNDS
Refunds will not be given for change of mind. If you cancel your hire you will receive a store credit minus a $40 admin fee of your hire gown. This can be used at any time in store. A refund will be given if your event has been cancelled due to Covid.
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When purchasing a SALE item in store you agree to purchase the garment in as in condition, these garments are priced according to their condition. Refunds will not be given on sale items purchased in store.
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Special and Custom orders will not be refunded due to the complicated design work and individual nature of each gown. If a custom garment arrives and needs to be altered/fixed at fault of The Wardrobe, we will pay for these works.
If a standard gown is purchased brand new, and you change your mind, you will receive a store credit minus a $40 admin fee. The Wardrobe is in the right to charge any postage fees paid in obtaining your gown.
For more information on your rights for a refund please visit the Queensland Government website here: https://www.qld.gov.au/law/your-rights/consumer-rights-complaints-and-scams/buying-products-and-services/guarantees-warranties-refunds
When booking a dress trial through the website you agree to these terms.
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ORDER CONFIRMATION PROCESS
Once your order is placed you will received an email outlining your order summary and payment details. Once an order is dispatched you will received a automatically generate email outlining your tracking information/details.
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Please ensure to regularly check your junk/spam folders, sometimes our emails sneak in!
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PROCESSING TIMES
All orders are processed Monday thru Friday 9:00am - 5:00pm AEST. Processing times may take between 2 - 3 days but our team will work hard to ensure minimal processing times.
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BUSINESS DAYS DO NOT INCLUDE SATURDAY OR SUNDAY***
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Once your order has been processed it with either be ordered in ( Pre - Order ) or wait in our shipping queue to be dispatched. Once the product leaves our physical location delivery times then apply. See our delivery times here.
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CANCELLATIONS
All orders made via the online store cannot be cancelled due to change of mind or delays outside of The Wardrobes' control.
Once an order has been placed, you have committed to the purchase and knowingly accepted all online-store policies. Please refer to links underneath footer header, 'Store Policies'.
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DISPLAYED COLOUR VS. TRUE GARMENT COLOUR
Please note: the colour of the garments displayed on this website may differ from the actual colour of the physical garment. Even though we strive our very best to display the true colour of the garment as accurate as possible on our website, many factors can have an impact on the colour you view on your device's screen/monitor.
These factors include but not limited to: Monitor/Screen Type, Device age & Type, Display Settings, Flash/Lighting within displayed content.
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If you wish to see more day to day photos of our garments, follow our instagram to see happy customer pics!
@thewardrobe_official
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments in our boutique
- Phone orders available
pre - order policy
PRE - ORDER MEANS THAT THE ITEM IS NOT CURRENTLY IN STOCK AND WILL BE SENT TO OUR HQ ONCE YOUR ORDER IS PLACED.
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The benefit of using a pre - order system is that your size and colour preference is guaranteed and we rarely run out of your favourite styles. Demand can be incredibly high on certain items and we regularly sell out within days when not using a pre - order system.
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- Pre - Orders cannot be cancelled/refunded once placed, however you may change to another garment that is in stock or be issued with a store credit.
- The Wardrobe is not held liable for unforeseen delays when making a pre - order purchase so please ensure you have time to spare before your event. A total of 3 weeks is needed for the product to reach you : It will first come to our HQ and be dispatched via Australia Post from there.
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IMPORTANT DISCLOSURE
Re-cuts may differ in colour to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the colour of the fabric sourced is as close as possible to the original colour shown, we will not be held liable for any minor variations.